Ten Nine's interpretation services are valued by some of the largest foreign companies in Japan.
Our professional coordinators handle your order from the initial request to the day of the event, proposing optimum combinations from among our pool of more than 8,000 interpreters.
SERVICE
WeWork Shiroyama Trust Tower
INTERPRETING
Highlights, flow of service, interpreting rates
More than 90% repeat customer rate.
Our skilled team of interpreters and coordinators collaborate
to achieve your objectives.
Highlights of interpreter service
Best candidates selected among more than 8,000 registered interpreters
At Ten Nine, being able to accurately convey the words is the baseline. We
select our interpreters from their communications skills: their ability to understand
background, their sensitivity to what is taking place in the room, and their ability to
flexibly adapt to different situations.
We often receive requests to "send the same interpreter as last time."
We often receive requests to "send the same interpreter as last time."
We welcome requests for same-day or next-day.
"We have an unexpected conference call with a foreign office tonight!"
"We're taking foreign clients out to dinner!"
Ten Nine is happy to work with you on even the most urgent requests.
"We're taking foreign clients out to dinner!"
Ten Nine is happy to work with you on even the most urgent requests.
Our professional coordinators prepare everything up to the meeting.
Our professional coordinators serve as a bridge between the clients and the interpreters,
consulting on the number of interpreters needed and the format of the interpretation, ensuring
that documents are delivered, and handling preparations up to the day of the meeting.
Flow of service
1
Inquiry
Our interpretation coordinator will ask you for details about the meeting, including
the date, time and place, and also topics, objectives, size and any other issues or concerns.
2
Quotation
Based on your information, we will propose interpreter classes and numbers and make a quotation.
3
Preparation
We need to receive detailed information, agendas and documents from you prior to the
meeting to share them with the interpreters.
4
On the day of the meeting
The interpreters will meet you at the time and place requested. They may also be
accompanied by the coordinator as necessary.
5
Feedback
Each customer has their own culture or style. We, therefore, need to build a good long-term relationship. We appreciate feedback from you to improve our services. We, Ten Nine coordinators and interpreters, will continue to make every effort to meet your request.
Interpreting rates (example)
Interpreting rate
Interpreting rate is based on the half day or full day. (No hourly rate)
For example, a half day rate is charged for a 2-hour service from 14:00 to 16:00.
- Half day: Up to 3 hours of actual work (4 hours on duty) in the morning (8:00-12:00) or afternoon (13:00-17:00)
- Full day: Up to 7 hours of actual work (8 hours on duty, including a mandatory break of 1 hour)
For example, a half day rate is charged for a 2-hour service from 14:00 to 16:00.
- Half day: Up to 3 hours of actual work (4 hours on duty) in the morning (8:00-12:00) or afternoon (13:00-17:00)
- Full day: Up to 7 hours of actual work (8 hours on duty, including a mandatory break of 1 hour)
Half day: Up to 3 hours (4 hours on duty) in the morning or afternoon
The half-day rate and 1 hour overtime rate is charged for a duty that includes lunch break (12:00-13:00).
Full day: 7 hours of actual work (8 hours on duty including a mandatory break of 1 hour)
Overtime rate is charged for a service that exceeds 7 hours.
An additional 1 hour of overtime rate is charged for a break.
